Privacy Policy

Riverbend Landscapes & Tree Service (“Riverbend,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect when you visit our websites or contact us, how we use it, and the choices you have. By using our site or submitting an estimate request, you agree to the practices described here.

1. Information We Collect

We collect information you provide to us directly when you:

• Submit a request for an estimate (name, phone, email, ZIP, property address, property type, service needed, notes)
• Call our office or emergency hotline
• Email us or message us through any third-party platform

We also automatically collect limited technical information when you visit our websites: IP address, device and browser type, referring page, and pages viewed. This information is used in aggregate to improve the site and is not used to personally identify you.

2. How We Use Your Information

We use the information you provide to:

• Respond to your estimate request and schedule on-site visits
• Provide the tree care services you have requested
• Communicate with you about your project, scheduling, and follow-up care
• Send service reminders and seasonal care recommendations (only if you ask us to)
• Comply with applicable laws, including Maryland Licensed Tree Expert recordkeeping requirements

3. How We Share Your Information

We do not sell your personal information. We share it only with the trusted service providers needed to deliver our service:

• Email and communication providers that help us reach our team and respond to your request
• Website hosting and infrastructure providers that keep this site online
• Analytics providers for aggregate website usage statistics, only when you have not opted out
• Government agencies when legally required (for example, Maryland DNR permit filings on your behalf)

All of these providers are contractually required to handle your information consistent with this Privacy Policy.

4. Cookies and Tracking

Our site uses minimal cookies. We may use cookies and similar technologies to remember preferences, understand site usage, and (when applicable) measure the effectiveness of advertising campaigns. You can disable cookies in your browser settings, though some site features may stop working.

5. Communications

When you submit an estimate request, you consent to receive communications from us related to your request (phone, text, or email). You can opt out at any time by replying STOP to a text, unsubscribing from an email, or telling us directly. Standard message and data rates may apply.

6. Data Retention

We keep your information only as long as needed for the purposes described in this policy or as required by law. Estimate requests we did not act on are typically purged from our active systems within 24 months. Customer records for completed work are retained per state recordkeeping requirements.

7. Your Rights

You may, at any time:

• Ask what information we have about you
• Request that we correct or update your information
• Ask us to delete your information, subject to legal retention obligations
• Opt out of non-essential communications

To make any of these requests, email us at info@riverbendva.com or call our office at (703) 402-9366.

8. Children's Privacy

Our services are directed to property owners and decision-makers. We do not knowingly collect information from children under 13. If we learn we have collected such information, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be posted prominently on the site.

10. Contact

Questions about this policy? Reach us at info@riverbendva.com or (703) 402-9366.